Factors affecting the introduction of ICTs for ‘healthcare decision-making’ in hospitals of developing countries

Najam Afaq, Qureshi Qamar, Afaq Qureshi, Muhammad Zubair Khan, Bahadar Bahadar Shah, Irfan Marwart


Background & objectives: Several studies have evaluated the impacts of ICTs on decisionmaking
process in both public and private health organizations but there is a dearth of such
studies that integrate ICTs and effective decision making in Pakistan. Since the Pakistani
governments continue to provide huge IT investment for its designated e-government
agencies, the need to comprehend the impacts of ICTs on effective decision making becomes
more important.
Methods: This study strives to ameliorate the comprehension of the impacts of ICTs for
decision-making process at all management levels of both public and private health
organizations in Pakistan. Research on the information and communication technologies for
decision-making is tabling new tools and techniques in the marketplace.
Results: This study attempts to unearth literature review-based definition of the local
decision-situations to help private and public sector organizations in Pakistan.
Interpretation & conclusion: In the emerging ICTs environment, IT elements such as e-mail
and group support facilities improve the coordination among the members of an organization
in decision making. The use of these ICTs improves the organizational communication, which
ultimately leads to effective decision-making

Key words: ICTs; adoption factors; decision-making; healthcare; developing countries.

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ISSN 2385-2712         EISSN 2385-2453